Process | Urban UX | Malta
hello@uux.com.mt +356 20103333 • © 2018 UUX® is a registered trademark of Urban UX Limited
  • Facebook - Black Circle
  • Instagram - Black Circle

OUR PROCESS.

OUR PROCESS IS SIMPLE. ALWAYS HAS BEEN, ALWAYS WILL BE — WE LISTEN. WE LISTEN TO YOUR CLIENT AND CUSTOMERS, WE LISTEN TO YOU. WE BALANCE FORM, FUNCTION AND FINANCE TO DELIVER A PROJECT SOLUTION WE CAN ALL BE PROUD OF, AND YOUR CLIENTS BENEFIT FROM.

Our methodology for delivering a project is consistent, and predictable. We work as a team.

 

1. Engagement

Preliminary meetings help to establish the terms of engagement, the project brief and scope of works. Once we have agreed that there is a project to work on we will submit estimates for work - either project fee or wayfinding only, depending on requirements. 

 

2. Planning

We develop a UX plan for wayfinding based on site visits, observation, drafting and analysis. We'll do the same for furniture and accessories - working with you and your architect or designer to establish requirements. The UX plan helps us define the needs of a project, and we also work on developing the strategy - understanding how we are going to meet the needs of the different users, across the various areas of the project. 
 

3. Design

The design phase is the heart and soul of the UX project. We create a working system for signage, or furniture and accessories - and by planning it out on paper, and using 1:1 scale models of signs if needs be, we build up a user experience design model that can be used to test everything from legibility, readability, contrast, scale and presence. With a full UX map we can also ensure that the a project is navigable, and therefore useable. With the design in hand an accurate bill of quantities is produced, and from this we can model various budget approaches, and value engineer your solution.

4. Implementation

Once we've agreed and signed off the plan and design, and met budget requirements, the orders are made for production. All graphics are done in-house, whilst production of signs or furniture and accessories done as just-in-time delivery. We do not hold products in stock unless by prior agreement. We have experienced installers on hand to manage project delivery, and thanks to our project approach, we can accurately estimate the time taken for installation.
 

6. Maintenance

Periodic maintenance helps your sign system or furniture installation last longer. We can provide integration services as well as guidance on how best to take care of your installations. 
 

FAQs

 

How much do you cost?

Our initial consultation is free. Projects are different - in scale and scope. We charge projects fees for design and planning, and provide BOQs to help develop product requirements depending on your budget.

 

How much will my project cost?

We approach projects in 2 main phases; the planning phase, and the implementation phase. We can provide a quotation for the planning phase as we are working with known quantities. We will usually have a set of plans to work off at a minimum, and can relatively easily estimate the amount of labour required to develop the initial wayfinding or layout, along with general design scope.

 

Can you just give me a quote for the whole thing?

We can apply a rule of thumb estimate to assist you work out a project budget, but it’s accuracy cannot be guaranteed. Only once the design has been fully realised on paper can we provide an accurate Bill of Quantities. We can provide a way to value engineer the project and can work to existing budgets, or modify materials to meet requirements.

 

Can I order products from you without your design?

Of course you can. We can supply any material or product that you need for your project.

 

How long does it take for you to deliver?

Signage can take upto 35 days from sign off of project quote for catalogue items. Anything custom made will usually take 40-50 days. For furniture and exterior accessories it will take 50-60 days to deliver. It pays to plan that into your requirements!

 

Are your signs made in Malta?

Most of what we supply comes from Denmark, or Italy. We sometimes build sign elements here in Malta, and may decide to undertake local manufacture if the need arises. All the furniture is made in Italy.

 

What about shipping?

All prices are quoted ex-Works with UUX shipping partner costs as additional. We have been shipping from Italy for over 16 years so have built up some very good relationships here in Malta. We take care of door-to-door if needs be delivering direct to site, or to our stores here in Malta.

 

Do you provide guarantees, or a warranty?

All products are covered by a standard 2 year manufacturers warranty. Further details are provided on request.

To find out more how we can help, get in touch for a no-obligation meeting to discuss your requirements.